Mobile Policy

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Effective Date: May 24, 2025
ResolveCore.com (“we,” “our,” or “us”) is committed to safeguarding the privacy and security of users who interact with our mobile communication services, including SMS alerts, updates, and information about stimulus aid and financial assistance programs. This Mobile Privacy Policy supplements our general Privacy Policy and applies specifically to data collected through mobile interactions.

1. Mobile Information Collected

When you opt-in to receive mobile communications from ResolveCore.com, we collect limited information that is directly necessary to deliver the requested service. This may include your mobile phone number, carrier information, time stamps of your interactions, and your communication preferences. This information is used strictly to manage and facilitate mobile communications. We do not collect geolocation data or device metadata through SMS or mobile campaigns.

2. Use of Mobile Information

Mobile data collected through our messaging programs is used exclusively to send relevant content, such as application updates, service notifications, and reminders regarding aid eligibility or deadlines. We will never use your mobile information for telemarketing purposes or unsolicited promotional messaging. We are fully compliant with the Telephone Consumer Protection Act (TCPA) and the CTIA guidelines for responsible mobile messaging.

3. No Mobile Data Sharing with Third Parties

In accordance with our strict privacy principles:
“No mobile information will be shared or sold to third parties/affiliates for marketing/promotional purposes. We do not express or imply to other companies or firms that you have given subscriber opt-in permission to someone other than ResolveCore.com.” Your consent to communicate with us via mobile does not transfer to any third party. We do not lease, license, rent, sell, or trade your mobile data under any circumstances.

4. Message Frequency and Consent Scope

By opting into ResolveCore.com’s mobile alerts, you agree to receive up to five (5) messages per month, related only to services or programs you have inquired about or requested information for. We maintain strict internal protocols to ensure that no excessive or irrelevant messages are sent. You will never receive promotional texts unrelated to the original service purpose without obtaining your new and explicit consent.

5. Message and Data Rates Disclosure

Standard message and data rates may apply based on your individual mobile service plan and carrier. ResolveCore.com does not charge any additional fees for messaging services, and we recommend contacting your carrier for information regarding your data usage and applicable fees. We disclaim responsibility for any charges incurred as a result of message delivery.

6. Opt-Out Procedure

You can opt out of ResolveCore.com’s mobile communication program at any time. To stop receiving messages, reply with any of the following keywords: STOP, QUIT, END, CANCEL, or UNSUBSCRIBE. Once your request is received, you will be promptly removed from the list, and no further messages will be sent unless you re-subscribe in the future. Opt-out requests are processed automatically and immediately.

7. Help and Support Instructions

Should you require assistance or have questions about our mobile messaging services, you can:

  • Reply HELP to any message to receive additional instructions.

  • Contact us by email at info@ResolveCore.com

  • Call our customer support line at (888) 963-5685
    We are committed to providing support for any questions related to your mobile messaging preferences or service expectations.

8. Security of Mobile Data

ResolveCore.com uses industry-standard encryption and secure systems to protect your mobile data from unauthorized access, misuse, or alteration. Only authorized personnel have access to this data, and only to the extent necessary to provide service. We regularly review our security protocols to comply with evolving mobile communication standards and federal privacy laws.

9. Retention of Mobile Information

Mobile data is retained only for as long as necessary to fulfill the services for which you have opted in or as required by law. Upon opting out, your mobile number is deactivated from all future communications and is removed from our active messaging database within a reasonable time frame. We do not retain inactive mobile numbers for remarketing or reactivation.

10. Children’s Mobile Privacy

ResolveCore.com does not knowingly collect mobile numbers or engage in SMS communication with individuals under the age of 13. If we become aware that we have collected personal or mobile information from a minor without verified parental consent, we will take steps to delete that information from our systems immediately.

11. Mobile Data Compliance

ResolveCore.com complies with applicable mobile privacy and communication laws, including but not limited to:

  • TCPA (Telephone Consumer Protection Act)

  • CAN-SPAM Act (for transactional messages)

  • CTIA Short Code Monitoring Standards
    We review compliance regularly and maintain internal logs and records to demonstrate adherence to these standards. You may request more information about our compliance policies by contacting us directly.

12. Changes to this Mobile Privacy Policy

We may revise this Mobile Privacy Policy periodically to reflect changes in law, technology, or user expectations. When updates are made, we will revise the "Effective Date" at the top of this document. Continued use of our mobile messaging services following the posting of an updated policy indicates acceptance of the changes.

Contact Us
For any concerns or questions related to mobile privacy, feel free to reach out:
📧 Email: info@ResolveCore.com
📞 Phone: (888) 963-5685
🌐 Website: https://www.ResolveCore.com